You can email us at support@crimsonpeak.co where our customer service team will be happy to help you with whatever you need!

Yes, no matter where you are, we’ll deliver right to your door. Shipping times may vary depending on your location, but we’ve got you covered globally.

Our products are shipped directly from Hong Kong, a global hub for fast and reliable logistics. This helps us reach customers around the world quickly and efficiently.

Because orders are processed immediately, changes or cancellations must be requested within 12 hours of purchase. After this time, we cannot accept any modifications or cancellations under any circumstances. Once delivered, your order may still be returned for a full refund.

We securely accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.

All orders are processed and shipped from our warehouse. During holidays or sale periods, processing times may take a little longer. We operate Monday through Friday, and most orders are processed within 1–3 business days from the order date, with shipping typically starting the following business day. Please note that we do not ship on weekends.

If your order has not arrived within 30 days of shipment, you will be eligible for a full refund.

Due to high demand, please allow 2–4 weeks for your order to arrive. While most packages are delivered sooner, this timeframe ensures we can account for processing, international shipping, and any potential carrier delays. We appreciate your patience and assure you it will be worth the wait.

All prices on our site are listed in U.S. Dollars and are tax-free at checkout. Depending on your country, you may be responsible for import duties, taxes, and customs fees once your order arrives at its destination. These charges are determined by your local customs office and must be paid by the recipient—we do not cover these costs. Please also note that customs processing may cause delays, which are outside of our control. For more information about potential charges, we recommend contacting your local customs office.

For returns or assistance with your order, please contact us at: support@crimsonpeak.co

If you receive merchandise that is incorrect, missing, or defective, please contact us right away. Be sure to include your order number, photos of the item(s), and any relevant details when reaching out. Our team will review your case and work to resolve it as quickly as possible.

All refunds are issued to the original form of payment. If you paid by credit or debit card, the refund will be sent to your card-issuing bank within 7–10 business days after we receive your returned item or cancellation request. The exact posting time depends on your bank or credit card company. If you haven’t seen the refund in your account yet, please contact your bank or card provider, as processing times may vary.